ARO International | Contact Center · Dev

ARO InternationalCONTACT CENTERDEVNot connected

Reporting

Supervisor dashboard ↗

Outbound

Dialer live status Campaigns & batches

Contact center

Agent workspace HotDog Search AWS Native Workspace ↗

Connect applications

Agent to Agent ↗Cases ↗Customer Profiles ↗

Open Agent workspace when you need manual dialing or interaction details.

CONNECT SESSION

Agent state

Sign in using your Dev account. Your configured agent states and interactions will appear here.

PHONE & CALL CONTROLS

The secure phone panel opens here.

ADDRESS BOOK

Connect to view your routing profile’s quick connects. Use the phone panel to dial or transfer.

ARO International

Choose an application from the left menu.

AGENT WORKSPACE

My interactions

Agent stateConnect your session—

Open AWS Native Workspace ↗

HotDog Search, Campaigns & batches, and Dialer live status open in this workspace while the existing Connect phone controls stay active.

Current interactions

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Ready when you are

Connect your session to see real interactions.
No interaction selected.

Interaction details

LIVE CONTACT DATA

Select an interaction to view its queue, channel and contact attributes.

HotDog Search

ARO International · Development environment Powered by Amazon Connect